If you are interested in sponsorship, please contact our Sponsorship Director, Alistair Clemett.
+61 412 118 146
Chief Customer Officer New Zealand
31 July - 1 August, 2019
Hilton Hotel, Auckland
Lead Partners
Associate Partners
AGC Networks
AGC Networks (AGC) is a Global Solution Integrator delivering technology solutions in Unified Communications, Network Infrastructure & Data Center, Cyber Security and Enterprise Applications. AGC is a leader in Enterprise Communications in India and has a significant presence in the Middle East / Africa, North America, Philippines and Australia / New Zealand.
In collaboration with global technology partners like Avaya, Palo Alto, Cisco, HP, Juniper, Oracle among others, AGC delivers domain-focused, flexible and customized technology solutions and seamless services to accelerate our customer's business. AGC Networks is an Essar Enterprise.
Genesys
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com
Executive Partners
MaritzCX
MaritzCX® software and services help ANZ’s leading organisations see, sense and act on the experiences and desires of every customer to increase retention, conversion and lifetime value. With an unmatched combination of customer experience (CX) software, research science, vertical market expertise and managed program services, MaritzCX ingrains CX intelligence and action systems into the DNA of business operations. For more information about MaritzCX, visit www.maritzcx.com/au
Exhibitors
HiTech
Proudly 100% New Zealand Owned and Operated Hitech has been trusted by 100’s of New Zealand businesses for over 12 Years. At the core of our culture is engineering. Engineering sets us apart as we consistently challenge the industry status quo, driving innovation which results in better services and therefore outcomes for clients.
We specialise in providing a wide range of ISP, telco and infrastructure services. Directly supporting our clients both locally in New Zealand and internationally.
Our clients trust us to help keep their businesses running. We take pride in working alongside our customers to build rewarding and collaborative relationships and business solutions for the long-term.
Networking Partners
Bright Pattern
Bright Pattern provides the most simple and powerful contact center for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.
Teleperformance
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand in all channels.
We constantly invest in research and development to get a deeper understanding of customers' thoughts, behaviors and needs - for different countries, industries, channels and generations. We are experts in people interactions and it gives us the edge in delivering a superior customer experience in every contact.
For four decades, we have been helping our clients in 160 markets around the world strengthen their relationships with their customers.
We are a team of 223,000 passionate people working in 350 sites providing outstanding customer experience from 76 countries in 265 different languages and dialects.
At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. In so doing, we create opportunities and value for employees, clients, customers, communities and shareholders.
Supporting Partners
Catchbox
Catchbox - world’s first throwable microphone
Whether you want to increase engagement for conference attendees, activate students, or make meetings more fun, Catchbox can help.
We came up with the Catchbox because we wanted to change the status quo and make events more of a dialogue as opposed to a one way monologue. Tired of waiting for the handheld microphone to be passed around, we thought; what about making it throwable ? Turns out, not only is this faster, but it also makes events more engaging and fun.
Most people are afraid of speaking in front of their peers, limiting discussion. The colorful playful Catchbox easily breaks the ice and lightens the mood at any event. Participation becomes more relaxed, fun, and game like. This means even the quietest attendees aren't afraid to speak up, and that the all important “silly obvious” questions get asked.
Media Partners
CSIA
Founded in 1997, the Customer Service Institute of Australia is the country’s leading independent customer service organisation. CSIA believes that great customer experience is fundamental to every business, and supports organisations and individuals with best-practice know-how, international recognition and practical support. The goal of the Institute is to help people see the world through a customer lens.
Our website URL is www.csia.com.au.
CX Central
CX Central is Australia’s most trusted website for contact centre and CX professionals providing articles, guides, podcasts and industry news as well as great resources including an industry events calendar, CX glossary and business directory. Visit CX Central
We’ve also just launched our new CX Connect service, the smart sourcing solution for CX and call centre related products and services connecting you to outsourcers, consultants, technology suppliers and more. Visit CX Connect for more details.
Matchboard
Matchboard is the smart way to find suppliers to meet your Customer needs. Simply enter your needs for a product or service in our free-to-use website and, presto, get matched with vendors who can help.
From service design consultants to customer feedback platforms, from data hosting and segmentation to omni-channel cloud technology solutions…gone are the days of wading through search engine results and spending weeks on research to locate who’s who in the market.
Since its inception in 2012, Matchboard has served 1500 clients as a trusted, independent source for vendor recommendations in the Customer space.
Collaboration Partner
CXPA
Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession.
The CXPA supports the professional development of its members and advances the field by providing shared best practices and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience.
Interested in becoming a CXPA member? Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. Sign up to be a CXPA member and receive access to educational webinars, members-only resources, and much more.
