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Chief Customer Officer New Zealand

31 July - 1 August, 2019
Hilton Hotel, Auckland

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Meet our 2019 speakers

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Daniel Green

Manager for Service Design and Delivery, Mercury Energy

David Clarke

David Clarke

CEO, AGC Networks New Zealand

Nikki Goodman

Nikki Goodman

General Manager Customer Experience, Air New Zealand

Sharron Bottica 2

Sharron-Moana Botica

Chief Customer Officer, AIA & Sovereign (NZ)

Phill Haynes photo 2

Phill Haynes

General Manager of Customer Experience & Network, GM Holden New Zealand

Skye Nicholls photo

Skye Nicholls

General Manager of Customer Experience, Canon New Zealand Limited

Emma Powell

Emma Powell

Chief Customer Officer, Accident Compensation Corporation

Pip Cameron

Phillipa Cameron

Chief Customer Officer, Stuff

Amanda Singleton

Amanda Singleton

Chief Customer Officer, Watercare

Prashant Bakshi

Prashant Bakshi

Chief Customer Officer, NZQA

Katie Dowle Headshot 01

Katie Dowle

Chief Insights Officer, StarNow.com

Caroline Izzard

Caroline Izzard

Head of Data and Analytics, TVNZ

Jody Bews-Hair_Southern Cross

Jody Bews-Hair

Head of Customer Experience, Southern Cross Health Society

Bridgette Dalzell-1

Bridgette Dalzell

General Manager, Customer Connection Hubs, , Bank of New Zealand

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Michael Evans

Head of Branch Experience, ASB

Elke Van der Meijden

Elke Van der Meijden

Head of Customer Strategy and Insights, Mercury

Michelle Norman

Michelle Norman

Director Customer Experience, Ministry of Business Innovation and Employment

Megan Hurnard

Megan Hurnard

Director Customer Knowledge, NZ Trade and Enterprise

Jayne Russell

Jayne Russell

Group General Manager, Client Experience and Service Design, Ministry of Social Development

Meghan White

Meghan White

GM of CX|UX Experience and Design, Spark NZ

Michael McGlynn

Michael McGlynn

Head of Marketing and Communications, Tonkin + Taylor

Briana Millar

Briana Millar

Customer Experience Manager, Tonkin + Taylor

Julia Erakovic

Julia Erakovic

Customer Experience Product Lead, Air New Zealand

Elaina Hamilton-1

Elaina Hamilton

Customer Experience Design Lead, Meridian Energy

Catherine Bateman-1

Catherine Bateman

Executive Manager CX, Suncorp NZ

Tessa O'Rorke

Tessa O’Rorke

Customer Experience & Design, Business, Consumer and Foundation, Westpac NZ

Claire Sutton

Claire Sutton

Executive Manager - Customer Insights & Culture, Suncorp

Jeremy Duffin

Jeremy Duffin

Customer Experience Manager, The Farmers Trading Company Limited

Roe Baluyut

Roe Baluyut

Manager Of Customer Experience, nib New Zealand

Jo Bailey

Jo Bailey

Customer Relationship Marketing Manager, Fund My Lifestyle Tribe, Westpac NZ

Susanne Stevenson

Susanne Stevenson

CX Strategy Manager, IAG

Dave Smith.jpg

Dave Smith

Head of Customer Success, Vista Entertainment Solutions

Chris Wong

Chris Wong

Head of Customer & Product, NZ Home Loans

Erin O'Hara

Erin O'Hara

Leader Of Customer Experience & Retention, Tower Insurance

Jarred O’Brien

Jarrard O’Brien

Associate Director of the Institute for Innovation and Improvement; Head of Person-Centred Design, Waitemata District Health Board

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Angela Black

Customer Experience Manager, IAG

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Kirstine Jones

Engagement Lead for Customer Central, Auckland Transport

James Slattery

James Slattery

Leader, ANZ Southern Region, Zendesk

Margaret Reid

Margaret Reid

Customer Experience Manager, Enterprise, IAG

John Carroll Omnicare Allianc

John Carroll

Speaker, Author & Mind Safari Guide, Mind Safari