Navigating your customers through the post-COVID recovery presents a mix of once in a lifetime challenges and opportunities. Where are your opportunities to earn loyalty? To what extent will digital play a more important role in organisations? How do CX and digital leaders support organisations during a crisis?
We are delighted to present to you the 3rd Annual Chief Customer Officer New Zealand - the country’s premier customer experience event. It creates new conversations between customer experience leaders on vital focus areas, including customer centered transformation, digital transformation, capturing customer emotionally, sustaining a customer-centric culture and introducing AI and emerging technology in the drive to satisfy tomorrow’s customer.
Chief Customer Officer New Zealand
3 November, 2020
Hilton Auckland
Connecting You to What's Next in CX
12
Our inspiring speaker line-up
2020 Key Themes
What's new?
CFO panel
Convincing your CFO and CEO to invest in CX activities can seem impossible. Here, our panel of CFOs who are already sold on the CX will give you the tools to help you attract investment into your CX programmes
Specific case studies and deeper topics
We'll learn how various companies have managed to simplify their business to deliver better outcomes; extract qualitative insights from large scale contact centres; apply personalisation at different customer touchpoints and re-shape stale experiences to be more engaging.
Diversity of perspectives
Your speakers will be from some of NZ’s leading organisations, plus we will here from smaller companies that have delivered successful CX transformation on limited resources. B2C, B2B and public sector are all be represented in our stellar speaker line-up.
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Why Invest Your Time?
Be inspired
Hear how CX professionals are transforming their
Get Informed
New for 2020
Brand new, interactive formats including the
Executive Partner
The Space InBetween
We’re on a mission to help New Zealand's leading organisations become more customer-centred, innovative and resilient.
Through our participatory insights, innovation and usability programmes, we help you to explore, experience, and experiment with your customers’ digital experiences.
Discover new opportunities, break down silos, de-risk change, strengthen culture, and improve your customers’ experience with us, at our world-class lab.
Exhibitors
HiTech
Proudly 100% New Zealand Owned and Operated Hitech has been trusted by 100’s of New Zealand businesses for over 12 Years. At the core of our culture is engineering. Engineering sets us apart as we consistently challenge the industry status quo, driving innovation which results in better services and therefore outcomes for clients.
We specialise in providing a wide range of ISP, telco and infrastructure services. Directly supporting our clients both locally in New Zealand and internationally.
Our clients trust us to help keep their businesses running. We take pride in working alongside our customers to build rewarding and collaborative relationships and business solutions for the long-term.
Resonate
Local Partner – World class customer experience management platform.
Move fast with a local team. Resonate has deep experience in implementing and managing VoC, CEM, NPS and Employee Experience programs. Trusted by some of the largest brands in Australia to deliver customer experience management solutions and operationalize impactful feedback programs.
For more information about Resonate, visit www.resonate.cx
Media Partners
CRMXchange
Founded in 1995, CRMXchange has long been recognized as a premiere destination on the Internet for the exchange of information and ideas on customer relationship management, sales, contact center, and telemarketing issues. Today, the site offers a wide variety of resources for CRM professionals. CRMXchange has developed unique insights into the kinds of business intelligence and professional development programs required for successful contact center operations. And as pioneers of the Internet, CRMXchange understands the profound role the Web can play in the all-important arena of peer-to-peer communication. Known by our audience as the “event site,” CRMXchange has gained a reputation as experts in the hosting and marketing of webcasts and other online events.
CSIA
Founded in 1997, the Customer Service Institute of Australia is the country’s leading independent customer service organisation. CSIA believes that great customer experience is fundamental to every business, and supports organisations and individuals with best-practice know-how, international recognition and practical support. The goal of the Institute is to help people see the world through a customer lens.
Our website URL is www.csia.com.au.
Matchboard
Matchboard is the smart way to find suppliers to meet your Customer needs. Simply enter your needs for a product or service in our free-to-use website and, presto, get matched with vendors who can help.
From service design consultants to customer feedback platforms, from data hosting and segmentation to omni-channel cloud technology solutions…gone are the days of wading through search engine results and spending weeks on research to locate who’s who in the market.
Since its inception in 2012, Matchboard has served 1500 clients as a trusted, independent source for vendor recommendations in the Customer space.
Come and Join Us