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Connecting You to What's Next in CX

Navigating your customers through the post-COVID recovery presents a mix of once in a lifetime challenges and opportunities. Where are your opportunities to earn loyalty? To what extent will digital play a more important role in organisations? How do CX and digital leaders support organisations during a crisis?

We are delighted to present to you the 3rd Annual Chief Customer Officer New Zealand - the country’s premier customer experience event. It creates new conversations between customer experience leaders on vital focus areas, including customer centered transformation, digital transformation, capturing customer emotionally, sustaining a customer-centric culture and introducing AI and emerging technology in the drive to satisfy tomorrow’s customer.

PDF Agenda

Case Led Presentations

30+ Speakers

Interactive Networking

2020 Key Themes

Customer Experience and Digital Transformation In a Post-COVID World:
What will the post-COVID business look like? To what extent will digital play a more important role in organisations?

The Challenge of 'How':
We already understand the importance of CX and EX in your organisations. You are already a convert! These sessions will focus on the nuts and bolts of how practitioners executed a CX transformation strategy, what it actually took to resource the implementation, and how they measured the results.

Capturing Customers Emotionally and Identifying What Customers Want From Brands in 2020:
Customer expectations are a moving target. New technologies, products and business models and increased awareness of corporate ethics are forcing brands to rethink how they engage with today’s empowered customers.

Demonstrating CX ROI:
It’s one thing to plan the perfect customer transformation strategy. However, without the buy-in from senior management, and the resources to make it happen, how far will you get? The event focusses on how to measure and demonstrate to your stakeholders the impact of customer projects on the business bottom line.

Achieving Sustainable, Long Term Results:
We’ll look at how organisations, with varying resources, actually managed a successful execution of a transformation strategy, and what their results were months/years later.

PDF Agenda

What's new?

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CFO panel

 

Convincing your CFO and CEO to invest in CX activities can seem impossible. Here, our panel of CFOs who are already sold on the CX will give you the tools to help you attract investment into your CX programmes

7-Jul-29-2020-08-24-25-41-AM

Specific case studies and deeper topics

 

We'll learn how various companies have managed to simplify their business to deliver better outcomes; extract qualitative insights from large scale contact centres;  apply personalisation at different customer touchpoints and re-shape stale experiences to be more engaging.

4-Jul-29-2020-08-24-25-41-AM

Diversity of perspectives

 

Your speakers will be from some of NZ’s leading organisations, plus we will here from smaller companies that have delivered successful CX transformation on limited resources. B2C, B2B and public sector are all be represented in our stellar speaker line-up.

Get the Latest Updates on the Event

Looking for more information? Receive the latest updates on speakers, sessions, and offers by joining our mailing list.

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Why Invest Your Time?

1-Jul-28-2020-02-46-11-23-AM

Be inspired

Hear how CX professionals are transforming their organisations to become truly customer-centric. A unique opportunity to benchmark, ask questions and share your story.

Register

3-Jul-28-2020-02-46-11-29-AM

Get Informed

Corinium's approach of visionary keynotes, strategy based panels & discussion groups foster a discursive, inclusive environment. This is the platform to discover the latest from the customer experience community both locally and internationally.
Request to be a Speaker

2-Jul-28-2020-02-46-11-94-AM

New for 2020

Brand new, interactive formats including the networking sessions, extended round tables, and live poll analysis for maximum networking potential. 

PDF Agenda

What people are saying

  • "Superb conference, relevant and accessible content and a great sense of community."

    Emma Powell , Chief Customer Officer (acting), ACC

  • "Great conference with informative speakers and relevant interactive sessions. I would highly recommend others to attend in the future."

    Ravina Patel, Associate Director - Patient Experience, Waitemata District Health Board

  • "Excellent format, the blend of presentations, panels and workshops made the days vanish"

    Peter Doherty, Head of Business Transformation, 2Degrees

  • "Fantastic event demonstrating the very best in CX with a uniquely Kiwi audience - the sessions were collaborative, insightful and inspirational!"

    Katie Charlton, Loyalty Marketing Manager, Sovereign

Our Supporting Partners

If you are interested in sponsorship, please contact our Sponsorship Manager, Rhys Ghorashi
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Come and Join Us

CCO New Zealand is the best event on the calendar to get inspired and make new contacts with the people that can help you drive your CX projects forward. It's also a lot of fun so don't miss out - Register your Interest now!
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