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Chief Customer Officer New Zealand

3 November, 2020
Hilton Auckland

Connecting you with what's next in CX

We are delighted to present to you the 3rd Annual Chief Customer Officer New Zealand - the country’s premier customer experience event. It creates new conversations between customer experience leaders on vital focus areas, including customer-centred transformation, digital transformation, capturing customer emotionally, sustaining a customer-centric culture and introducing AI and emerging technology in the drive to satisfy tomorrow’s customer.

What's new?

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CFO panel

 

Convincing your CFO and CEO to invest in CX activities can seem impossible. Here, our panel of CFOs who are already sold on the CX will give you the tools to help you attract investment into your CX programmes.

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Specific case studies and deeper topics

 

We'll learn how various companies have managed to simplify their business to deliver better outcomes; extract qualitative insights from large scale contact centres;  apply personalisation at different customer touchpoints and re-shape stale experiences to be more engaging.

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Diversity of perspectives

 

Your speakers will be from some of NZ’s leading organisations, plus we will here from smaller companies that have delivered successful CX transformation on limited resources. B2C, B2B and public sector are all be represented in our stellar speaker line-up.

Experience

Discussion Groups

CCO New Zealand would not be complete without Corinium's signature Discussion Groups, with delegates citing these sessions as the highlight of their event experience. These intimate breakout sessions enable attendees to gain unrivaled, targeted and focused content in a highly-interactive, engaging and informal format.

For 35 minutes, our Co-Chairs and attendees get to deep-dive into a given topic, share their common challenges and discuss strategies for success, all in an off-the-record, welcoming and relaxing atmosphere. We find that, on average, over 65% of the room contribute to our Discussion Groups.

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Keynotes

25 minute visionary presentations delivered by leading Data Analytics executives from a cross-sector of industries. Keynote presentations provide insightful content and define the road-map for analytics in some of today's most iconic organization's.

Hear what our attendees had to say...

  • "The great thing about the discussion was how easy it was to join in"

  • "We find them so much more inclusive than normal conferences"

  • "The informality leads to a wider range of topics being discussed"

  • "Participants are so much more energised and passionate"

  • "The discussion groups always breed creative and intelligent thinking"

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Panel Discussions

Panel discussions are moderated conversations, featuring a panel of experts sharing their unique experiences on a specific topic. There is also opportunity for Q&A, with the moderator encouraging the participation of the audience in developing a broader perspective in relation to a particular challenge or opportunity.

  • "An excellent opportunity to hear a range of CX and EX strategies and initiatives and network with the people implementing them!"

    Jarrard O'Brien, Associate Director, i3, Waitemata DHB

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Hours of Networking

We understand that a lot of the value at our conferences comes from intimate conversations with your peers which may occur outside the remit of the conference agenda. We also appreciate that the richness of the content can leave the mind feeling quite fatigued!

Hence why we have built ample networking into the agenda in the form of roundtables, networking breaks as well as lunch and the casino cocktail reception - where you can relax with your peers and extract those stories that can help fuel your respective strategy.