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Connecting You to What's Next in CX

Chief Customer Officer New Zealand 2019 connects customer executives like you to the people, technology and ideas that make you a leader in customer excellence. Our in-depth research and years of experience allow you to easily stay on the cutting-edge of what is happening in the industry today... as well as stay prepared for what is going to happen tomorrow!

Our creative event formats and industry-leading keynotes help you to discover how top-ranked organisations are tackling high-priority challenges including Digital CX, Employee Experience, Customer Centricity, Artificial Intelligence, Proving ROI, VOC, Data Analytics and much more!


30+ Speakers

150+ Attendees

New Contacts Guaranteed


Meet our awesome speakers

Nikki Goodman

Nikki Goodman

General Manager Customer Experience, Air New Zealand

Meghan White

Meghan White

GM of CX|UX Experience and Design, Spark NZ

Elke Van der Meijden

Elke Van der Meijden

Head of Customer Strategy and Insights, Mercury

Pip Cameron

Phillipa Cameron

Chief Customer Officer, Stuff

Jo Bailey

Jo Bailey

Customer Relationship Marketing Manager, Fund My Lifestyle Tribe, Westpac NZ

Michelle Norman

Michelle Norman

Director Customer Experience, Ministry of Business Innovation and Employment

Amanda Singleton

Amanda Singleton

Chief Customer Officer, Watercare

Emma Powell

Emma Powell

Chief Customer Officer, Accident Compensation Corporation

Caroline Izzard

Caroline Izzard

Head of Data and Analytics, TVNZ

Julia Erakovic

Julia Erakovic

Customer Experience Product Lead, Air New Zealand

Jayne Russell

Jayne Russell

Group General Manager, Client Experience and Service Design, Ministry of Social Development

Elaina Hamilton

Elaina Hamilton

Customer Experience Design Lead, Meridian Energy

Jody Bews-Hair_Southern Cross

Jody Bews-Hair

Head of Customer Experience, Southern Cross Health Society

Prashant Bakshi

Prashant Bahshi

Chief Customer Officer, NZQA


Michael Evans

Head of Branch Experience, ASB

Catherine Bateman-1

Catherine Bateman

Executive Manager CX, Suncorp NZ

Katie Dowle Headshot 01

Katie Dowle

Chief Insights Officer, StarNow.com

Phill Haynes photo

Phill Haynes

General Manager of Customer Experience & Network, GM Holden New Zealand

Skye Nicholls photo

Skye Nicholls

General Manager of Customer Experience, Canon New Zealand Limited

Megan Hurnard

Megan Hurnard

Director Customer Knowledge, NZ Trade and Enterprise

Tessa O'Rorke

Tessa O’Rorke

Customer Experience & Design, Business, Consumer and Foundation, Westpac NZ

Claire Sutton

Claire Sutton

Executive Manager - Customer Insights & Culture, Suncorp

Bridgette Dalzell-1

Bridgette Dalzell

Head of Customer Service & Support, Australia & New Zealand, Latitude Financial Services

Jeremy Duffin

Jeremy Duffin

Customer Experience Manager, The Farmers Trading Company Limited

Roe Baluyut

Roe Baluyut

Manager Of Customer Experience, nib New Zealand

Susanne Stevenson

Susanne Stevenson

CX Strategy Manager, IAG

Tineke Bright

Tineke Bright

Head of Digital Engagement, IAG

Erin O'Hara

Erin O'Hara

Leader Of Customer Experience & Retention, Tower Insurance

John Carroll Omnicare Allianc

John Carroll

CEO - Brand, Marketing & People, Omnicare Alliance Limited

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2019 Key Themes

Customer Centricity:
Linking CX design teams, front office, and operations to seamlessly execute your transformation
Data and Insights:
See how to leverage your data to uncover real customer pain points, drive product innovation and harness the power of digital to drive a higher level of engagement.
Designing CX for Maximum ROI:
How to successfully justify/structure a business case for investment in technology, what metrics are critical in proving ROI and how to design a value proposition that will ensure senior-level buy in.
AI and Emerging Tech:
Digital transformation, personalisation and omni-channel strategies are some of the key tools we will explore for creating truly connected experiences

Why Invest Your Time?


Be inspired

Hear how CX professionals are transforming their organisations to become truly customer-centric. A unique opportunity to benchmark, ask questions and share your story.

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Get Informed

Corinium's approach of visionary keynotes, strategy based panels & discussion groups fosters a discursive, inclusive environment. This is the platform to discover the latest from your industry both locally and internationally.
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New for 2019

Brand new, interactive formats including the ‘Let’s Talk’ meet ups, extended round tables, live poll analysis, meet the speakers lounge, and expanded speaker number for maximum learning.

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What people are saying

  • "Superb conference, relevant and accessible content and a great sense of community."

    Emma Powell , Chief Customer Officer (acting), ACC

  • "Great conference with informative speakers and relevant interactive sessions. I would highly recommend others to attend in the future."

    Ravina Patel, Associate Director - Patient Experience, Waitemata District Health Board

  • "Excellent format, the blend of presentations, panels and workshops made the days vanish"

    Peter Doherty, Head of Business Transformation, 2Degrees

  • "Fantastic event demonstrating the very best in CX with a uniquely Kiwi audience - the sessions were collaborative, insightful and inspirational!"

    Katie Charlton, Loyalty Marketing Manager, Sovereign

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Come and Join Us

CCO New Zealand is the best event on the calendar to get inspired and make new contacts with the people that can help you drive your CX projects forward. It's also a lot of fun so don't miss out - Register your Interest now!
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