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Connecting You to What's Next in CX

Chief Customer Officer New Zealand 2019 featured an inspiring speaker line-up of New Zealand’s leading organisations in customer experience. It was a jam-packed agenda covering the best practice in customer centricity, data and analytics, hyper-personalisation, employee experience, and the balance between technology, and capturing customers emotionally.

Organisations presenting their best practice included: Air New Zealand, TVNZ, Stuff, AIA & Sovereign (NZ), Ministry of Business Innovation and Employment, Watercare, Accident Compensation Corporation, Ministry of Social Development, Zendesk, IAG, Southern Cross Health Society, NZQA, Suncorp NZ, StarNow.com, GM Holden New Zealand, Canon New Zealand Limited, NZ Trade and Enterprise, Suncorp, Bank of New Zealand, The Farmers Trading Company Limited, nib New Zealand, Westpac NZ, ASB, Mercury, Tower Insurance, Spark NZ, NZ Home Loans, Xero New Zealand, Meridian Energy Limited, Tonkin + Taylor, Auckland Council, Vista Entertainment Solutions and Auckland Transport.

We would like to thank our speakers, event partners, and delegates for making it such a productive two days of learning, problem-solving and strategic networking.

Focusing on the biggest opportunities for customer experience professionals, CCO NZ 2020 will present a road map for where customer experience needs to go from here.

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30+ Speakers

150+ Attendees

New Contacts Guaranteed

2019 Key Themes

Customer Centricity:
Linking CX design teams, front office, and operations to seamlessly execute your transformation
 
Data and Insights:
See how to leverage your data to uncover real customer pain points, drive product innovation and harness the power of digital to drive a higher level of engagement.
 
Designing CX for Maximum ROI:
How to successfully justify/structure a business case for investment in technology, what metrics are critical in proving ROI and how to design a value proposition that will ensure senior-level buy in.
 
AI and Emerging Tech:
Digital transformation, personalisation and omni-channel strategies are some of the key tools we will explore for creating truly connected experiences

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Why Invest Your Time?

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Be inspired

Hear how CX professionals are transforming their organisations to become truly customer-centric. A unique opportunity to benchmark, ask questions and share your story.

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Get Informed

Corinium's approach of visionary keynotes, strategy based panels & discussion groups fosters a discursive, inclusive environment. This is the platform to discover the latest from your industry both locally and internationally.
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New for 2020

Brand new, interactive formats including the ‘Let’s Talk’ meet ups, extended round tables, live poll analysis, meet the speakers lounge, and expanded speaker number for maximum learning.

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What people are saying

  • "Superb conference, relevant and accessible content and a great sense of community."

    Emma Powell , Chief Customer Officer (acting), ACC

  • "Great conference with informative speakers and relevant interactive sessions. I would highly recommend others to attend in the future."

    Ravina Patel, Associate Director - Patient Experience, Waitemata District Health Board

  • "Excellent format, the blend of presentations, panels and workshops made the days vanish"

    Peter Doherty, Head of Business Transformation, 2Degrees

  • "Fantastic event demonstrating the very best in CX with a uniquely Kiwi audience - the sessions were collaborative, insightful and inspirational!"

    Katie Charlton, Loyalty Marketing Manager, Sovereign

Our Supporting Partners

If you are interested in sponsorship, please contact our Sponsorship Director, Alistair Clemett. 
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2019 Corinium Event Sponsors

CDAOI Government 2019: Platinum Sponsors

CDAOI Government 2019: Silver Sponsors

CDAOI Government 2019: Lead Sponsors

CDAO APEX - Executive Sponsor

CDAO APEX - Partner Sponsor

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Financial Services Focus Day - Lead Sponsor

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Financial Services Focus Day - Cocktail Reception Sponsor

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Financial Services Focus Day - Coffee Cart Sponsor

Financial Services Focus Day - Private Breakfast Roundtable Sponsor

Financial Services Focus Day - Dinner Roundtable Sponsor

Financial Services Focus Day - Charging Station Sponsor

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Insurance Focus Day - Lead Sponsor

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Insurance Focus Day - Bronze Sponsor

Insurance Focus Day - Cocktail Reception Sponsor

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Insurance Focus Day - Lunch Sponsor

Insurance Focus Day - Coffee Cart Sponsor

Insurance Focus Day - Private Breakfast Roundtable Sponsor

Insurance Focus Day - Dinner Roundtable Sponsor

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Insurance Focus Day - Exhibitors

Retail & CPG Focus Day - Lead Sponsor

Retail & CPG Focus Day - Platinum Sponsor

Retail & CPG Focus Day - Gold Sponsor

Retail & CPG Focus Day - Silver Sponsor

Retail & CPG Focus Day - Bronze Sponsor

Retail & CPG Focus Day - Cocktail Reception Sponsor

Retail & CPG Focus Day - Dinner Sponsor

Retail & CPG Focus Day - Lunch Sponsor

Retail & CPG Focus Day - Coffee Cart Sponsor

Retail & CPG Focus Day - Private Breakfast Roundtable Sponsor

Retail & CPG Focus Day - Dinner Roundtable Sponsor

Retail & CPG Focus Day - Charging Station Sponsor

Retail & CPG Focus Day - Exhibitors

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University Partners

Lanyard Sponsor

Media Partners

CLO APEX Seattle - Executive

CLO APEX Seattle - Partner

CLO APEX Seattle - Associate

CLO APEX Seattle - Sponsor

Come and Join Us

CCO New Zealand is the best event on the calendar to get inspired and make new contacts with the people that can help you drive your CX projects forward. It's also a lot of fun so don't miss out - Register your Interest now!
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