Navigating your customers through the post-COVID recovery presents a mix of once in a lifetime challenges and opportunities. Where are your opportunities to earn loyalty? To what extent will digital play a more important role in organisations? How do CX and digital leaders support organisations during a crisis?

We are delighted to present to you Chief Customer Online, A/NZ. It creates new conversations between customer experience leaders on vital focus areas, including customer-centred transformation, digital transformation, capturing customers emotionally, sustaining a customer-centric culture and introducing AI and emerging technology in the drive to satisfy tomorrow’s customer.