Chief Customer Officer New Zealand 2019 featured an inspiring speaker line-up of New Zealand’s leading organisations in customer experience. It was a jam-packed agenda covering the best practice in customer centricity, data and analytics, hyper-personalisation, employee experience, and the balance between technology, and capturing customers emotionally.
Organisations presenting their best practice included: Air New Zealand, TVNZ, Stuff, AIA & Sovereign (NZ), Ministry of Business Innovation and Employment, Watercare, Accident Compensation Corporation, Ministry of Social Development, Zendesk, IAG, Southern Cross Health Society, NZQA, Suncorp NZ, StarNow.com, GM Holden New Zealand, Canon New Zealand Limited, NZ Trade and Enterprise, Suncorp, Bank of New Zealand, The Farmers Trading Company Limited, nib New Zealand, Westpac NZ, ASB, Mercury, Tower Insurance, Spark NZ, NZ Home Loans, Xero New Zealand, Meridian Energy Limited, Tonkin + Taylor, Auckland Council, Vista Entertainment Solutions and Auckland Transport.
We would like to thank our speakers, event partners, and delegates for making it such a productive two days of learning, problem-solving and strategic networking.
Focusing on the biggest opportunities for customer experience professionals, CCO NZ 2020 will present a road map for where customer experience needs to go from here.
Hear how CX professionals are transforming their
"Superb conference, relevant and accessible content and a great sense of community."
Emma Powell , Chief Customer Officer (acting), ACC
"Great conference with informative speakers and relevant interactive sessions. I would highly recommend others to attend in the future."
Ravina Patel, Associate Director - Patient Experience, Waitemata District Health Board
"Excellent format, the blend of presentations, panels and workshops made the days vanish"
Peter Doherty, Head of Business Transformation, 2Degrees
"Fantastic event demonstrating the very best in CX with a uniquely Kiwi audience - the sessions were collaborative, insightful and inspirational!"
Katie Charlton, Loyalty Marketing Manager, Sovereign