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Connecting You to What's Next in CX

Chief Customer Officer New Zealand 2019 featured an inspiring speaker line-up of New Zealand’s leading organisations in customer experience. It was a jam-packed agenda covering the best practice in customer centricity, data and analytics, hyper-personalisation, employee experience, and the balance between technology, and capturing customers emotionally.

Organisations presenting their best practice included: Air New Zealand, TVNZ, Stuff, AIA & Sovereign (NZ), Ministry of Business Innovation and Employment, Watercare, Accident Compensation Corporation, Ministry of Social Development, Zendesk, IAG, Southern Cross Health Society, NZQA, Suncorp NZ, StarNow.com, GM Holden New Zealand, Canon New Zealand Limited, NZ Trade and Enterprise, Suncorp, Bank of New Zealand, The Farmers Trading Company Limited, nib New Zealand, Westpac NZ, ASB, Mercury, Tower Insurance, Spark NZ, NZ Home Loans, Xero New Zealand, Meridian Energy Limited, Tonkin + Taylor, Auckland Council, Vista Entertainment Solutions and Auckland Transport.

We would like to thank our speakers, event partners, and delegates for making it such a productive two days of learning, problem-solving and strategic networking.

Focusing on the biggest opportunities for customer experience professionals, CCO NZ 2020 will present a road map for where customer experience needs to go from here.  

 

30+ Speakers

150+ Attendees

New Contacts Guaranteed

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Meet our awesome speakers

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Daniel Green

Manager for Service Design and Delivery, Mercury Energy

David Clarke

David Clarke

CEO, AGC Networks New Zealand

Nikki Goodman

Nikki Goodman

General Manager Customer Experience, Air New Zealand

Sharron Bottica 2

Sharron-Moana Botica

Chief Customer Officer, AIA & Sovereign (NZ)

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Phill Haynes

General Manager of Customer Experience & Network, GM Holden New Zealand

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Skye Nicholls

General Manager of Customer Experience, Canon New Zealand Limited

Emma Powell

Emma Powell

Chief Customer Officer, Accident Compensation Corporation

Pip Cameron

Phillipa Cameron

Chief Customer Officer, Stuff

Amanda Singleton

Amanda Singleton

Chief Customer Officer, Watercare

Prashant Bakshi

Prashant Bakshi

Chief Customer Officer, NZQA

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Katie Dowle

Chief Insights Officer, StarNow.com

Caroline Izzard

Caroline Izzard

Head of Data and Analytics, TVNZ

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Jody Bews-Hair

Head of Customer Experience, Southern Cross Health Society

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Bridgette Dalzell

General Manager, Customer Connection Hubs, , Bank of New Zealand

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Michael Evans

Head of Branch Experience, ASB

Elke Van der Meijden

Elke Van der Meijden

Head of Customer Strategy and Insights, Mercury

Michelle Norman

Michelle Norman

Director Customer Experience, Ministry of Business Innovation and Employment

Megan Hurnard

Megan Hurnard

Director Customer Knowledge, NZ Trade and Enterprise

Jayne Russell

Jayne Russell

Group General Manager, Client Experience and Service Design, Ministry of Social Development

Meghan White

Meghan White

(recently) GM of CX|UX Experience and Design, Spark NZ

Michael McGlynn

Michael McGlynn

Head of Marketing and Communications, Tonkin + Taylor

Briana Millar

Briana Millar

Customer Experience Manager, Tonkin + Taylor

Julia Erakovic

Julia Erakovic

Customer Experience Product Lead, Air New Zealand

Elaina Hamilton-1

Elaina Hamilton

Customer Experience Design Lead, Meridian Energy

Catherine Bateman-1

Catherine Bateman

Executive Manager CX, Suncorp NZ

Tessa O'Rorke

Tessa O’Rorke

Customer Experience & Design, Business, Consumer and Foundation, Westpac NZ

Claire Sutton

Claire Sutton

Executive Manager - Customer Insights & Culture, Suncorp

Jeremy Duffin

Jeremy Duffin

Customer Experience Manager, The Farmers Trading Company Limited

Roe Baluyut

Roe Baluyut

Manager Of Customer Experience, nib New Zealand

Jo Bailey

Jo Bailey

Customer Relationship Marketing Manager, Fund My Lifestyle Tribe, Westpac NZ

Susanne Stevenson

Susanne Stevenson

CX Strategy Manager, IAG

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Dave Smith

Head of Customer Success, Vista Entertainment Solutions

Chris Wong

Chris Wong

Head of Customer & Product, NZ Home Loans

Erin O'Hara

Erin O'Hara

Leader Of Customer Experience & Retention, Tower Insurance

Jarred O’Brien

Jarrard O’Brien

Associate Director of the Institute for Innovation and Improvement; Head of Person-Centred Design, Waitemata District Health Board

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Angela Black

Customer Experience Manager, IAG

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Kirstine Jones

Engagement Lead for Customer Central, Auckland Transport

James Slattery

James Slattery

Leader, ANZ Southern Region, Zendesk

Margaret Reid

Margaret Reid

Customer Experience Manager, Enterprise, IAG

John Carroll Omnicare Allianc

John Carroll

Speaker, Author & Mind Safari Guide, Mind Safari

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Get the Latest Updates on the Event

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2019 Key Themes

Customer Centricity:
Linking CX design teams, front office, and operations to seamlessly execute your transformation
 
Data and Insights:
See how to leverage your data to uncover real customer pain points, drive product innovation and harness the power of digital to drive a higher level of engagement.
 
Designing CX for Maximum ROI:
How to successfully justify/structure a business case for investment in technology, what metrics are critical in proving ROI and how to design a value proposition that will ensure senior-level buy in.
 
AI and Emerging Tech:
Digital transformation, personalisation and omni-channel strategies are some of the key tools we will explore for creating truly connected experiences

Why Invest Your Time?

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Be inspired

Hear how CX professionals are transforming their organisations to become truly customer-centric. A unique opportunity to benchmark, ask questions and share your story.

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Get Informed

Corinium's approach of visionary keynotes, strategy based panels & discussion groups fosters a discursive, inclusive environment. This is the platform to discover the latest from your industry both locally and internationally.
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New for 2019

Brand new, interactive formats including the ‘Let’s Talk’ meet ups, extended round tables, live poll analysis, meet the speakers lounge, and expanded speaker number for maximum learning.

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What people are saying

  • "Superb conference, relevant and accessible content and a great sense of community."

    Emma Powell , Chief Customer Officer (acting), ACC

  • "Great conference with informative speakers and relevant interactive sessions. I would highly recommend others to attend in the future."

    Ravina Patel, Associate Director - Patient Experience, Waitemata District Health Board

  • "Excellent format, the blend of presentations, panels and workshops made the days vanish"

    Peter Doherty, Head of Business Transformation, 2Degrees

  • "Fantastic event demonstrating the very best in CX with a uniquely Kiwi audience - the sessions were collaborative, insightful and inspirational!"

    Katie Charlton, Loyalty Marketing Manager, Sovereign

Our Supporting Partners

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Come and Join Us

CCO New Zealand is the best event on the calendar to get inspired and make new contacts with the people that can help you drive your CX projects forward. It's also a lot of fun so don't miss out - Register your Interest now!
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